GMR Marketing

Job Summary: Under the direction of the Account Executive, the Program Manager is responsible for set-up and tear-down of all events in his/her designated market. As the main point of contact for the venue and GMR Client Services Team, the Program Manager will be the go-to person onsite while leading and managing the temporary staff. The Program Manager will typically have a set schedule. Consistent communication from the field is key in the overall success of the program due to all decision-making being directed by his/her supervisor. GMR Essential Duties and Responsibilities: • Act as main contact on-site between events, retailers, the public, and the press. • Confirm promotion details that have already been established by client services team including, but not limited to: exact location of promotion, host dates, host times, event set-up and tear-down times, price specials, prizes or promotions for the event, and security arrangements. • Secure area and confirm physical boundaries of the event site. • Direct and perform the cleaning and maintaining of the event site during and after the event. • Ensure each event is operated with the safety of staff and the public in mind. • Manage event activities, contests, and giveaways and participate when applicable. • Event Reporting including but not limited to, recaps, tracking attendance, and photo/videos. • Handle all event problems quickly and professionally. • Collect and forward all field and temporary employee’s timesheets to GMR for payment. • Train temporary onsite personnel. • File bi-weekly expense reports. • Other duties as assigned GMR Required Knowledge, Skills, & Abilities: • Ability to effectively communicate with multiple clients, vendors, and members of the press • Utilize creative problem-solving skills. • Knowledge of major market areas • Working knowledge of computers-Microsoft Word & Excel • Ability to travel extensively • Ability to perform multiple tasks under adverse weather conditions • Excellent presentation/public speaking skills - ability to speak on a microphone • Conduct contests and activities. Program Essential Duties & Responsibilities: • Manage and train a team of staff • Complete end of day recap report (consumer comments, take photos, inventory counts, etc.) • Manage the set up and teardown of the footprint • Coordinating delivery, shipment, and transport of footprint assets & inventory • Monitor and manage the cleanliness of the footprint • Give staff breaks • Manage the setup, teardown, load in, and load out of the event footprint • Other duties as assigned Program Required Knowledge, Skills, & Abilities: • Previous management experience • Technology savvy • Problem solver who is willing to jump in and work as a BA and jump in to help with additional tasks as needed • Someone who has knowledge of the brand is plus Program Manager Job Description Executional Excellence: • Knowledgeable of all aspects of the program, its processes, and all current and upcoming procedures • Ensure that the program is running in accordance with client and program requirements. • Implement the roll-out of new program initiatives. • Ability to share knowledge and drive the team to execute flawlessly • Actively develop, recap, and share “Best Practices” with the entire program. • Take overall ownership of all documents that are produced to ensure accuracy, thoroughness, and timely delivery. • Ability to delegate appropriate tasks to direct reports • Follow through with team to ensure that deadlines and timelines are met. • Maintain consistent, clear, and accurate records of program activity for GMR HQ. • Take overall ownership of team inventory to guarantee necessary orders, returns, and reconciliations • Ensure executed events uphold the highest standards of compliance and safety for staff and the public. Performance Management: • Manage on-site performance and lead staff in a manner that will motivate, encourage, and deliver team results. • Train on-site personnel. • Manage on-site personnel and determine break times for staff. • Provide coaching and leadership to ensure team members have the tools, direction, and motivation to succeed. • Monitor staff performance to ensure that team expectations and goals are being met and/or exceeded. • Understand when to use different levels of motivation (i.e. constructive criticism, positive reinforcement) to motivate. • Handle all employee issues or situations immediately and professionally and communicate them to GMR HR. Problem Solving: • Gather and analyze information, identify goals, explore solutions, implement action plans, and evaluate results. • Quickly identify and communicate problems to team members and upper management. • Execute sound solutions. • Ask questions to develop positive solutions. • Understand the cause and effect of potential problems and how to plan accordingly to overcome roadblocks. • Create an environment for open two-way communication encouraging feedback. • Ability to make decisions and provide guidance based on extensive previous experience Time Management/Priority Setting: • Allocate and prioritize time efficiently and to the most important issues. • Proficient in the use of timelines and other tools to meet program goals directed by upper management • Able to delegate and implement process and timelines to drive staff to complete required goals • Able to oversee team’s timelines to ensure that tasks are completed efficiently • Identify and act upon opportunities to conduct their business more effectively and efficiently • Ability to adjust and streamline priorities within multiple tasks to ensure goals and objectives are still met • Manage the timely execution of a program/project to include ownership and delivery of final documents or results. • Remain punctual and effectively manage time. Professional Maturity: • Represent GMR Marketing, the program, and the brand in a professional manner at all times. • Ability to professionally communicate with teammates, GMR, Client staff, event staff, and consumers. • Maintain a positive and motivated attitude in all situations. • Adhere to and understand all rules, regulations, and procedures of the program. • Remain open to feedback, guidance, and direction as it pertains to job performance and personal growth. • Present a clean and professional appearance at all times. GMR Program Manager Requirements: • Must be 21 years of age or older • Must have reliable transportation to get to and from events • Must wear required uniform • Due to driving requirements, must submit to and pass an MVR (motor vehicle record) check and drug screen upon hire. Program Manager Job Description Computer Skills: • Working knowledge of computers with average to above average skills in Windows, Excel, Word and Email • Ability to learn new computer programs quickly and efficiently Education, Training, & Experience: • Degree in related field preferred • Previous program management experience required • 2-3 years of experience in the promotional industry Language Ability: • Written and conversational knowledge of the English language and grammar • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to perform physically demanding duties, including assembling, disassembling objects, and the use of hand and power tools. The employee is frequently required to use hands to finger, handle, or touch objects or controls and to see, talk and hear. The employee is occasionally required to stand, walk, and reach above shoulders, stoop and bend at the waist. Specific abilities that may be required include the ability to lift and carry 50- 100 pounds, unassisted. Specific vision abilities required by this job include close vision.